Refund & Cancellation Policy

Cancellation and refund rules depend on the product you book (tour, package, guide, car, or experience) and how far in advance you cancel. Specific conditions are shown at checkout and in your confirmation email.

Where a statutory or contractual right to cancel applies, we honour it. For promotional vouchers or fixed-date offers, expiry dates and change fees may apply as stated on the voucher or product page.

If we cancel an experience for operational or safety reasons, we will offer an alternative date or a refund in line with the terms of your booking.

For questions about a specific booking, please contact us with your reference number.